FAQ

We specialize in high-quality gear for all your aquatic adventures, including:

• Drysuits for various water activities
• Canoe & Kayak accessories (buoyancy aids, drybags, base layers, footwear)
• Beach gear (towels, shoes, outdoor equipment)
• Boat accessories (anchors, covers, burgees & flags)
• Camping accessories for waterside adventures

Absolutely! Our gear is designed to meet the needs of both recreational enthusiasts and professional water sports athletes. We carry equipment that meets industry standards for safety and performance.

Each product page includes detailed sizing charts with measurements. If you’re between sizes or unsure, we recommend sizing up for comfort and layering capability. For personalized advice, email our gear specialists at [email protected].

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Currently, we operate with guest checkout but provide full order tracking via email. We’re developing an account system for future convenience!

Contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so the sooner you reach out, the better chance we have to accommodate your request.

We offer two reliable shipping methods:

1. Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
2. Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)

See our regional estimates below for more precise delivery windows.

Region	Standard Shipping	Free Shipping
North America	7-12 days	12-20 days
Europe	10-15 days	15-22 days
Australia/NZ	12-15 days	18-25 days
Other Regions*	12-18 days	20-25 days

*Excludes some remote locations and certain Asian countries. Contact us for specific inquiries.

Yes! We ship worldwide except to certain Asian countries and remote locations. If you’re unsure about delivery to your area, email us at [email protected] before ordering.

Some carriers provide less frequent updates, especially with EMS. If your package seems stalled for more than 5 business days, contact us with your order number and we’ll investigate.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Some large or specialty items may have different return requirements – check individual product pages for details.

Email [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return
• Reason for return

We’ll provide return instructions and any applicable return labels.

Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear on your statement.

Yes! For size or color exchanges, contact us within 15 days of delivery. We’ll help arrange the exchange provided the desired item is in stock.

Our team is happy to help! Reach us at:

• Email: [email protected]
• Mailing Address: 1658 University Drive, Chicago, US 60607

We typically respond within 24 hours on business days.

Absolutely! Our team consists of water sports enthusiasts who can help you choose the right gear for your needs. Describe your planned activities and experience level in your email, and we’ll provide personalized recommendations.